gloves and spray bottle

What are your retail hours?

To minimize foot traffic and ensure the utmost safety for our staff and manufacturing procedures we are only open for contactless pick-up. 

If you live in the Greater Victoria Region you can place an order online and then book an appointment to pick-up at HQ!

You can book an appointment Monday through Friday between 12:00pm -5:30pm.

 

Do I need to wear a mask?

Your order will be placed at the front of the store with your name on it. You will only need to open the door and reach in. There are arrows on the stairways for one-way entrance and exit from the second floor. 

Whether you choose to wear a mask or not we have made it as safe as possible for you to pick up your order. 

 

How do I choose "PICK UP" as my shipping method?

Select "Pick up" as your shipping method during the checkout process. Pick up orders are normally ready within 2-4 business days. 

When your order is ready, you will receive an email with a link to book an appointment to come and pick up your order!

 

pickup at Miiko Skin Co

Can I Refill my Miiko Skin Co products?

Unfortunately our Refill Program is currently paused at HQ, instead we are doing a bottle exchange model.

Please bring your empty bottles with you when you pick up your order and we will refund you the refill price! 

 

Is there somewhere I can get a Refill?

Some Refill Beauty Bar locations are offering refills! 

Please call ahead and confirm the store is stocked with the product you need and able to offer you a refill. 

See our full list of Miiko Stockists here! Select the Refill Stockist filter!

Screenshot of "Find a Stockist" page to show how to find refill stockists ONLY

 

    How do I return empty bottles to Miiko Skin Co?

    Bring any Miiko Skin Co glass product container back to us! We will sanitize them and re-use them. 

     

    Bottle Exchange Program Vs. Refill Program... Do I Save Money?

    It is the same savings! Bring the bottle that you would have refilled with you when you pick up your order. After you return the bottle, we will refund you $3, which is the same as the savings you would enjoy with the Refill Program

    Note: At this time we can only refund for a bottle exchange. Extra empty bottles are welcomed and will be reused. We are not able to offer any cash incentives for these extra bottles due to costs of sanitation at this time. 

     

    Additional Resources 

    Have any more questions? Please send us an email and we'll be happy to help!

    We are so grateful for our community's continued support during these uncertain times.

    xoxo

    Team Miiko

    July 20, 2020 — Sarah Higgins

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